Responsible Participation
Practical guidance and support options for staying in control
How We Approach Safe Play
Shield Sweep supports responsible participation. We view participation as a leisure activity and encourage choices that fit comfortably within everyday life.
We also offer options that help users keep track of their activity and point to resources for anyone looking for support.
Self-Check Questions
It can help to review these questions from time to time:
- Am I staying within a budget I set for myself?
- Is my participation mainly for enjoyment, not as a way to cover expenses?
- Can I pause or stop without feeling pressured to continue?
- Does participation fit alongside work, family, and free time?
- Would I be concerned if someone close to me participated at the same level?
Possible Signs to Watch For
You may want to reassess your activity if you notice any of the following:
- Budget pressure: Spending beyond what you planned or can comfortably afford
- Schedule impact: Activity starting to interfere with responsibilities or relationships
- Emotional strain: Feeling worried, frustrated, or guilty about participation
- Trying to recover losses: Increasing participation mainly to make up earlier spending
- Keeping it hidden: Avoiding conversations about participation with people close to you
Available Account Controls
If you want to set boundaries, these options can be applied to your account:
- Limit settings: Choose daily, weekly, or monthly maximums
- Session reminders: Get alerts after a set amount of time
- Pause periods: Temporarily restrict access for a chosen duration
- Self-exclusion: Request longer-term closure to support wellbeing
To request changes, contact support@shieldsweep.com.
Where to Find Support
If you or someone you know would like help with gambling-related concerns, these services may be useful:
Canada Problem Gambling Support
Confidential information and referral options available at any time
Open ResourceConnexOntario
Health-service information for Ontario residents, including support pathways
Go to WebsiteAge Requirement
Access is limited to adults. Users must be 19 years of age or older, consistent with provincial rules in Canada.
We use verification checks and may review accounts to support compliance.
Contact Details
If you have questions about safe play options or would like to request controls:
Email: support@shieldsweep.com
Phone: +1 (418) 555-5478
Hours: Monday to Friday, 10:00 AM - 4:30 PM Eastern Time